Vertygo SLA
VertygoSLA gives organizations the opportunity to support their SLAs (Service Level Agreement) based on acknowledgment time or resolution time commitments. With VertygoSLA, using Atlassian JIRA for customer support, Help Desk and Service Desk (in ITIL context) or any high valuable business process let your issue management go one step further. The team members can easily handle the contractual priority and allocate their time.
Features
There are three custom fields: guaranteed time of resolution, guaranteed time of intervention and one, that you can define any timer you want.
Each of these fields shows:
- a calculated due date (the method of calculation is defined in the administration section)
- an agreement time: the maximum time allowed to perform an action
- a progress bar which shows the percentage of the working hours consumed, the consumed hours since the creation of the issue and the remaining hours: difference between the calculated due date and the actual time, according to a working calendar
Provided by Ambientias Partner |
Define timers between any transtions you want on all your workflows.
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