Knowledge Management
Knowledge management means the management of the knowledge inside an organization, that is to say management related to its diverse materials and tacit knowledge. For companies and communities, collecting and managing knowledge is an important strategic question.
Many organizations see knowledge management as a very complex process or simply as document management. Therefore, they may focus on information systems or managing files instead of users.
We at Ambientia think that processes should support the task at hand and be easy enough for the users to keep up with. Even with a large number of users, tools should not become too rigid.
Which Tool to Choose?
In our projects, the best environments for knowledge management have been wiki environments developed for companies. They offer the users an easy way to produce data with familiar Office tools. However, a wiki is not a dictionary, as some have understood it.
Advantages of wikis:
- Flexible transferring of small or large amounts of data (.doc import)
- Use of meta information
- Easy search features
- Easy to use and edit Office documents (if Office plug-ins are in use)
- Matrix-like knowledge management with the help of the meta information
Wikis thus help to create an environment that is more effective and motivating than the traditional intra- or extranet environments.
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